OG&E apologizes for sending stupid alert about power restoration…

Just like the 100,000 or so other people across the OKC metro who have been without electric power at their residence since last Tuesday morning, I’ve been on the receiving end of a barrage of vague, repetitive and totally useless emails and text messages from OG&E letting me know the power outage in my area was being “assessed.”

Here’s one of the 16 emails that I received from last Tuesday through Saturday:

Although I first appreciated OG&E’s half-assed effort to keep me informed of the situation, the notifications got old for me and, oh, the hundreds of thousands of other people without power across the metro. This is because when they first popped up in your inbox, the notifications would get your hopes up that either:

A) Power was restored, or

B) OG&E had an ETA on when power would be restored.

OG&E must have picked up on that universal frustration, so being the incompetent, poorly run monopoly they are, they decided to send the thousands and thousands and thousands of irritable people who had already been without electricity for nearly a week a more specific update:

Yep, they promised to “quickly” get my power restored by this Friday night at 11pm. How sweet!

When I first got the email, I naturally and instinctively felt that OG&E executives were finally getting their revenge for my years of criticism about the company, so I fired off this tweet:

Only after I hit the submit button did I learn that the geniuses at OG&E sent the same stupid notification to everyone in the metro who didn’t have power – and some of those who did – leading to riot-level outrage on social media.

Realizing their gaffe, OG&E’s social media bandit quickly fired off the following apology:

I know OG&E’s a monopoly and can basically do and say whatever they want without fear of losing customers, but maybe it’s time to rethink their automated messages when the only thing they do is confuse and frustrate customers. They’re about as dumb and worthless as the idiots who don’t know what to do when the traffic lights go out at an intersection.

Anyway, I would write more about this but my laptop is at 10% and I better hit publish before it dies. Stay with The Lost Ogle. We’ll keep you advised.

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13 Responses

  1. My power went out Monday right after lunch… I was at work but OG&E sent me a txt message to let me know. Since then I have received 57 text messages informing me power was out in my area.
    And the text message informing me they hoped to have my power back up by Friday 11/6 at 11pm.
    And one text message reminding me that payment for my bill was due Tuesday 11/3… Ha!

  2. “We regret any confusion our automated message created…”

    OG&E’s sentient computers are sending out messages without human intervention? I don’t think so. It seems that there is little or no human intelligence at OG&E, much less the artificial kind.

    This is an all too common bureaucratic mindset – blame our stupidity on the computer, which does exactly what we tell it to do, no more no less.

  3. You mentioned no fear of losing customers. Solar gets cheaper every year. Batteries get cheaper every year.

  4. Wow oge is trash monopoly i knew it and everyone is sayin ty not me they only care about revenue trash

  5. They will run a bunch of ads on the local TV stations who were nice to them during the outage. Spots will focus on the people that did restore power, despite the incompetence of the management of OG&E.

    We all understand ice storms happen, but OG&E is a regulated monopoly, guaranteed a rate of return. Like Oklahoma politicians ignore the infrastructure until it all crashes and burns and then you will get more money to fix the problem from taxpayers/ratepayers. No need to roll any profit back into your plant when you know you will get bailed out later.

    Another good public-private partnership Stitt and the Oklahoma Standard likes to tout.

  6. You know Patrick, at only 10% , “We’ll keep you advised.” may require smoke signals.

  7. I live in a small town in northern Oklahoma. Our power was restored last Friday. Thank you to all the people working around the clock to get this mess cleaned up.

    1. Please distinguish O G & E management from the linemen who are GREAT and risk their lives to restore your electricity.. There’s a lineman from Iowa currently on a ventilator injured while working in OKC.

  8. After the “big” ice storm in 2007, I noticed OG&E was a bit more proactive in trimming trees near powerlines and making sure there would be no obstructions. Then a few years later… Nothing. The trees grew back and I’ve noticed in various spots around town that if we were to have either a strong windstorm or an ice storm of significant magnitude we would be in trouble. And here we are.

    I would like to live in one of the hipster areas north of downtown, but I also knew all along that the trade off is events like this happening. The people in these neighborhoods have neglected or either weren’t aware that trimming trees on their property is an ongoing necessity. Out of control growth begets accidents occurring. It’s also a wise investment to purchase a generator because power in these areas is point to point by house, not underground like suburban areas.

    There is definite blame to be place on OG&E and their lack of maintenance and responsibility near their lines. But one thing I have learned about Oklahoma especially during the pandemic is the #OklahomaStandard. You have to prepare for yourself and take care of yourself because our local government simply doesn’t put human life ahead of dollars.

  9. Oh, FFS, stop criticizing OG&E. I was without power for 5 days. I understand the frustration. We were warned by local meteorologists for several days ahead that this storm was unprecedented and would come in waves, and the fact there were leaves on trees would increase the weight on the trees and make the damage worse. It did. If you bother to look it up, OG&E is transparent about how they prioritize restorations. They had crews from out of state prepared and waiting. A crew from Iowa restored power to my neighborhood. One of those helpers from out of state is in the hospital fighting for his life. You might want to keep good thoughts for him and his family and shitcan the bitching. I got the the annoying OG&E updates which I found to be a lot better than not getting any notifications at all. Maybe they thought they could get power restored in certain areas until they actually got boots on the ground and found the damage was more extensive then originally planned for. There were also some shortages of essential materials. Your power will be restored eventually and we will do what we always do. Take having electricity for granted until the next outage when the bitching will start again.

  10. The contractors that OG&E used to clear out trees from lines near 23rd and Penn came through only two months ago, but this neighborhood was still without power for 8 days. The contractors inexplicably left big trees all intertwined with the lines in several spots. I even showed them two examples, but they said that that block was not on their work order. Even now, after the post ice contractors came though, those trees still stand.

  11. Down since 2pm oct 27. As of this note, still down. I’m south of nw 23rd & penn.

  12. Down since 2pm oct 27. As of this note, still down

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